Never deal with maintenance again
No more missed phone calls, 2 a.m. lockouts, or electrical failures during your lunch break. Your tenants talk to us directly, and we take everything from there.
What is Property Maintenance
Coordination for homeowners?
Maintenance Coordination is the process of managing the ongoing upkeep of a rental property. For you, that means that we take care of all maintenance requests from your tenants. We’re not just a simple answering service, though. We manage every single request from beginning to end, verifying problems, walking tenants through solutions, finding a vendor, finalizing the repair, and more. In short, we handle the entire process from start to finish so you don’t have to.
Now, you don’t have to worry about getting interrupted with unexpected requests. Rest easy knowing that your tenants are helped, your property is taken care of, and you don’t have to do the work. Our goal is to give you complete flexibility the way you need it — all the control, without the effort.
How does it work?
Our proprietary maintenance process is built from the ground up to give your tenants all the help necessary to make sure your property is taken care of. We don't just give you great software to support your maintenance, we do the maintenance for you.
Here’s how we do it:
Reception
Your tenant has a maintenance issue at the property and reaches out to us directly.
Diagnosis
We do an exhaustive diagnosis with your resident to determine the root of the problem.
Smart Troubleshooting
Our troubleshooting experts walk your tenant through solutions to help minimize damage, and so you don't pay for unnecessary service visits.
Dispatch
If a technician is needed, we go through a rigorous process of matching your needs to a qualified professional who fits your predetermined budget.
Repair
The professional arrives and performs the necessary work to get your property in top shape again.
What's included
24/7 Coverage
Emergency and non-emergency call coverage
Exhaustive Diagnosis
Smart Troubleshooting
Emergency and non-emergency dispatch
Unlimited holiday coverage
Professional network access
Personal vendor management
Maintenance call recordings
Real-time updates
Photo updates
Customizable NTE Limits
Full approval controls
Online maintenance platform access
Don't just take our word for it
Read what our customers have to say about us.